Jackpot Hub (“we”, “us”, “our”) operates jackpothub.app (the “Site”). This Privacy Policy describes how we collect, use, store, disclose, and protect information when you visit our free entertainment platform, play browser games, or contact our team. We are committed to transparency and to handling personal information in line with the Privacy Act 2020 (New Zealand), the Information Privacy Principles, and applicable international standards where relevant to visitors outside Aotearoa.

By using the Site, you acknowledge that you have read this policy. If you disagree with any part of it, please discontinue use and contact us with questions before proceeding.

1. Who we are

Jackpot Hub is a New Zealand–based digital entertainment service offering browser games for adults aged 18 and over. We operate as a social casino-style lounge: games are free, outcomes are simulated, and no real-money wagering takes place on our platform.

Our registered contact address is 118 Lambton Quay, Wellington 6011, New Zealand. For privacy-related enquiries, data access requests, or complaints, email support@jackpothub.app or use our Contact Form. We aim to acknowledge privacy requests within five business days and to resolve straightforward matters within thirty days, though complex cases may take longer where permitted by law.

2. Scope of this policy

This policy applies to information collected through Jackpot Hub and related pages we control. It does not cover third-party websites linked from our Site (including wellbeing organisations, game providers, or social platforms), nor does it govern data practices of embedded game iframes once you interact with content hosted on external domains. Those providers operate under their own privacy terms, which we encourage you to read.

3. Information we collect

We follow a data-minimisation approach: we collect only what is reasonably necessary to operate the Site, respond to you, and maintain security. Depending on how you interact with the Site, we may process the following categories of information:

• Technical data: IP address, browser type and version, device identifiers, operating system, screen resolution, language settings, referring and exit URLs, and general location derived from IP (typically country or region level, not precise GPS).
• Usage data: Pages viewed, session duration, scroll depth, click paths, game launch events, error logs, and performance metrics used to diagnose faults and improve stability.
• Contact data: Name, email address, subject line, and message content when you submit our contact form, plus any optional details you choose to provide.
• Preference data: Age-verification status and cookie consent choices stored locally in your browser, as described in our Cookie Policy.
• Communications: Records of correspondence if you email us directly or follow up on a support ticket.

We do not require account registration, usernames, or passwords to play games. We do not collect payment card details, bank account numbers, or government ID because our service is free and does not involve real-money deposits, withdrawals, or prizes with monetary value. We do not knowingly collect sensitive personal information such as health records or political opinions unless you voluntarily include such details in a message to us — in which case we will handle it only as needed to respond and then delete or anonymise it where appropriate.

4. How we collect information

Information is collected when you visit pages, interact with our age gate or cookie banner, launch embedded games, submit the contact form, or communicate with us by email or phone. Some data is gathered automatically through server logs and essential site scripts. Other data is provided directly by you. Third-party game iframes and content delivery networks may also collect technical data independently when their content loads in your browser.

5. How we use information

We use collected information for the following purposes:

• Provide, operate, maintain, and improve the website, navigation, and embedded game experiences;
• Remember your age confirmation and cookie preferences so you are not repeatedly prompted;
• Respond to support requests, feedback, and general enquiries in a timely manner;
• Monitor security, detect fraud or abuse, investigate incidents, and enforce our Terms of Use;
• Comply with legal obligations, respond to lawful requests from authorities, and protect our rights and the safety of users;
• Analyse aggregated, anonymised trends (such as popular pages or peak traffic times) to enhance layout, performance, and content relevance;
• Send administrative messages where necessary, such as notices about policy updates or service interruptions.

We do not use your personal information for targeted advertising across unrelated websites, and we do not sell or rent your data to data brokers or marketing lists.

6. Legal bases for processing

Where the Privacy Act 2020 and comparable frameworks apply, we process personal information on one or more of the following grounds:

• Consent: For example, when you accept non-essential cookies via our cookie banner or voluntarily submit the contact form.
• Contractual necessity: To respond to messages you send us and to provide the services you request by visiting the Site.
• Legitimate interests: To secure the Site, prevent misuse, improve functionality, and understand aggregated usage patterns, balanced against your privacy rights.
• Legal obligation: Where we must retain or disclose information to comply with applicable law, court orders, or regulatory requirements.

If you withdraw consent for optional processing (such as analytics cookies), we will honour that choice where technically feasible without preventing core Site operation.

7. Sharing and disclosure

We do not sell your personal information. We may share limited data only in the following circumstances:

• Service providers: Hosting, infrastructure, email delivery, and security vendors who process data on our behalf under written confidentiality and data-processing terms. They may access information only to perform services for us and must protect it appropriately.
• Game delivery partners: Providers whose iframe content loads in your browser when you play a game. They may receive technical data such as IP address and browser type as part of normal web delivery.
• Professional advisers: Lawyers, accountants, or insurers where reasonably necessary and subject to confidentiality duties.
• Authorities: Courts, regulators, or law enforcement when required by law, subpoena, or to protect the rights, property, or safety of Jackpot Hub, our users, or the public.
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to the acquirer honouring equivalent privacy protections.

We require processors to implement appropriate security measures and to use data only for specified purposes. We do not authorise them to use your information for their own independent marketing without your consent.

8. International transfers

Our primary operations are based in New Zealand. However, some service providers (such as cloud hosts, CDN operators, or game studios) may store or process data in other countries, including Australia, the United States, or the European Economic Area. When personal information leaves New Zealand, we take reasonable steps to ensure appropriate safeguards — such as contractual clauses, provider certifications, or assessments of comparable privacy standards — consistent with the Privacy Act 2020 and, where relevant, international transfer rules.

9. Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. Typical retention periods include:

• Contact form submissions: Up to twenty-four months after resolution of your enquiry, unless ongoing correspondence extends that period.
• Server and security logs: Rotated on a regular schedule, generally between thirty and ninety days depending on log type.
• Browser-stored preferences: Until you clear site data or we update our storage keys.

When information is no longer needed, we delete or anonymise it using reasonable technical measures. Anonymised, aggregated statistics that cannot identify individuals may be retained indefinitely for analytics.

10. Security

We implement administrative, technical, and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include HTTPS encryption for data in transit, restricted access to systems on a need-to-know basis, regular software updates, and monitoring for unusual activity.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You can help by using updated browsers, enabling device passcodes, avoiding public Wi‑Fi for sensitive correspondence, and notifying us promptly if you suspect unauthorised access related to our Site.

11. Your rights

Under New Zealand privacy law, you have rights regarding personal information we hold about you, including:

• Access: Request a copy of personal information we hold about you, subject to lawful exceptions.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request deletion where we no longer have a lawful reason to retain the data.
• Objection: Object to certain processing based on legitimate interests, where applicable.
• Complaint: Lodge a complaint with us or with the Office of the Privacy Commissioner (New Zealand) if you believe we have not addressed your concern adequately.

To exercise these rights, email support@jackpothub.app with sufficient detail for us to identify your request. We may need to verify your identity before responding. There is no fee for reasonable requests, though we may charge a modest administrative fee for manifestly unfounded or excessive requests as permitted by law.

12. Children

Jackpot Hub is strictly for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. Our age gate is designed to restrict access to adult content. If you are a parent or guardian and believe a minor has provided data to us, contact us immediately at support@jackpothub.app so we can investigate and delete the information without undue delay.

13. Third-party links and embedded content

Our Site links to external wellbeing organisations listed on Safe Harbour and loads games via third-party iframes. When you click an external link or interact with embedded content, you leave or partially leave our environment. Those third parties collect and use information under their own privacy policies. We are not responsible for their practices but select partners with care and encourage you to review their documents before sharing personal details.

14. Automated decision-making

We do not use automated decision-making or profiling that produces legal or similarly significant effects on individuals. Technical logs may flag suspicious traffic for manual review, but human oversight applies before any access restriction.

15. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our services. Material changes will be reflected by updating the “Last updated” date at the top of this page. Where appropriate, we may also display a notice on the Site. Continued use after changes take effect constitutes acceptance of the revised policy. We recommend reviewing this page periodically.

16. Contact us

For any questions about this Privacy Policy or our data practices, contact us at support@jackpothub.app, call +64 4 801 2936, or write to Jackpot Hub, 118 Lambton Quay, Wellington 6011, New Zealand.